Terms and Conditions

Terms and Conditions2018-08-20T23:16:33+00:00

Oxford Professional Education Group – Terms and Conditions

By applying for a Course, you are confirming your agreement to be bound by these Terms and Conditions.

The College will advise you on your course entry point and upon application you will need to supply the name of the person at Oxford Professional Education Group (OXPEG) who has verified your entry level.

The fee, for any course at any given time, will be displayed on the website or will be notified to you by an OXPEG representative. Fees are quoted in pounds sterling, exclusive of VAT and additional accredited body charges unless stated otherwise will apply. Delivery charges payable in relation to delivery of study materials, if applicable, are order specific and may vary, the correct delivery charges for your particular order can be confirmed by contacting an OXPEG representative.

Registration can be cancelled within 14 days of the application having been accepted by OXPEG. A full refund will be given within 14 days of cancellation. If the delegate has accessed the OXPEG learning management system there will be a cancellation fee of £100 plus VAT.

OXPEG reserves the right to cancel a course or change a schedule for any course. In such cases all delegates will be given due notice and the option of venue change or course cancellation. In cases of course cancellation by OXPEG, a refund will be offered if alternative options are not viable for the delegate.

The fee for any course does not include fees payable to the Awarding Body unless otherwise stated. In order to gain certification it is usually necessary to pay directly to the Awarding Body a fee for membership and an assessment fee for each unit / examination. These fees are usually paid directly to the Awarding Body.

Tutor and classroom support is for 3 years from enrolment date. Extensions to this may be agreed at OXPEG’s discretion on a case by case basis and may be subject to a renewal charge.

To keep optimum student experience, classes are subject to minimum numbers. Where there are insufficient numbers, delegates will be offered an alternative venue.

Students are encouraged to attend class, so if delegates are unable to attend their usual class, they are encouraged to attend another venue. Please contact the support team (support@oxfordpeg.com) so that you are expected.

Students are able to change mode of study at the end of each module. Please contact the support team to do this (support@oxfordpeg.com).

Payment Terms

Payment of OXPEG fees must be made prior to the commencement of the course. Details of how to make payment can be found in the quote sent to you via email by one of our course advisers. Fees do not include a textbook unless specifically stated.

Employer Funded Delegates

For employer funded delegates an invoice for all course modules (or those applied for) will be raised within 48 hours upon receiving an application form and must be paid within 30 days of invoice date. Employer funded students will gain access to OXPEG learning management system once the employer has either paid the invoice or has confirmed in writing that they are sponsoring the delegate.

Cancellations made after 14 days of applying will not be eligible for a refund. If the delegate, eligible for the refund, has accessed the OXPEG learning management system there will be a cancellation fee of £100 + VAT.

Failure to settle any outstanding balance will result in loss of access to the OXPEG learning system and in more severe cases the withholding of pending assignments due for submission to the awarding body.

If for any reason the named delegate is unable to attend the course the company has the right to appoint a replacement delegate within two years of the original invoice date.

Self-Funded Delegates

Self-funded delegates are required to make either payment in full, for one module or on a payment plan which will be explained to you, and will be detailed on your quote.

Interest free payment plans are available for the remaining balances on all courses and are subject to monthly consecutive payments.

Cancellations made after 14 days of applying will not be eligible for a refund. If the delegate, eligible for the refund, has accessed the OXPEG learning management system there will be a cancellation fee of £100 plus VAT.

Failure to settle any outstanding balance will result in loss of access to the OXPEG learning system and in more severe cases the withholding of pending assignments due for submission to the awarding body.

Enrolment details

You will be notified of your enrolment onto the OXPEG Learning site via email.

The receipt of any online study materials is personal to you and you may not transfer your rights to access OXPEG learning system, share your access passwords or provide any online study materials to any other person.

Course Swaps and Adjustments

Course swaps are permitted and are considered on an individual basis. The course level suitability, additional fees and difference in cost are to be considered when changing over to a different course.
If a delegate changes courses more than once, they will be subject to an administration fee of £100 + VAT per additional swap.

General

Delegates must show a professional attitude to their studies.

Delegates will complete their work and return it to their tutors on time or at a pre-agreed mutually convenient time.

Delegates who are classroom based must respect both the tutors and the other members of the class.

Oxford Professional Education Group encourages the sharing of experience and expertise. Therefore any work provided by delegates may be displayed and shared as an example of good practice with the agreement of the said delegate.

Full participation is the key to good performance. It is on the basis of this understanding that the course has been designed. However, if you are ill or away because of your commitments at work or home please let us know, so we can suggest extra support.

While every care is taken to ensure that any advice given to delegates is correct, Oxford Professional Education Group cannot accept responsibility for information provided by third parties (e.g. CIM).

Oxford Professional Education Group reserves the right to withhold any assignment submission due to the awarding body where the Oxford Professional Education Group considers that the delegate has not followed the Oxford Professional Education Group or awarding body guidelines.

Social Media Policy

This policy deals with the use of all forms of social media, including but not limited to Facebook, LinkedIn, Twitter, Wikipedia, YouTube, Pinterest, Google+ and all other social networking sites, and all other internet postings, including blogs etc. This also includes any functionality within OXPEG Learning that permits interactions with other Oxford Professional Education Group delegates.

Social media should never be used in a way that breaches any of Oxford Professional Education Group’s policies. If a social media post would breach any of our rules or policies in any other forum, it will also breach them in the social media forum. For example, users are prohibited from using social media to:

  • Breach our IT and communications systems policy;
  • Breach any obligations relating to confidentiality or intellectual property;
  • Breach any of our academic or disciplinary rules;
  • Defame or disparage the Oxford Professional Education Group or the Oxford Professional Education Group tutors, lecturers, delegates, prospective delegates, the general public or other stakeholders;
  • Breach our anti-harassment and bullying policies;
  • Unlawfully discriminate against our delegates, staff or other third parties;
  • Breach our data protection or privacy policies; specifically sharing of tutor feedback;
  • Breach any other laws or standards.

Acceptable Use of OXPEG Learning Forums and Live Chat

We want to create an open, caring and respectful community. To help us do this, each user agrees that their use of the community and their contributions must:

  • Be accurate and genuinely believed;
  • Avoid quoting out of context and include a credit for the original author as the source of material;
  • Comply with all applicable domestic, foreign and international laws that govern the content which makes up the Contribution.

Users also agree that their use of the Community and Contributions will not:

  • Infringe any intellectual property rights including copyright, design right, database right, patents, trade mark, moral or performer’s right or any other third party right;
  • Be likely to harass, upset, alarm or cause distress to any other person;
  • Contain an instruction, advice, or content that could cause harm or injury to individuals or to computers or systems;
  • Encourage anyone to commit any unlawful or criminal act or condone any unlawful or criminal act;
  • Give the impression that the Contribution emanates from the Oxford Professional Education Group if this is not the case, or impersonate any person, or misrepresent your identity or affiliation with any person;
  • Contain any advertising.
  • We reserve the right to disclose a user’s identity to any third party who is claiming that any material posted or uploaded by a user to our site is defamatory of them, a violation of their intellectual property or other legal rights, or of their right to privacy, and if disclosure is required under any law, regulation, order of a court of competent jurisdiction or the rules of any governing or regulatory body.
  • We will not be responsible, or liable to any third party, for the content or accuracy of any Contributions.

Intellectual Property

At all times, the Oxford Professional Education Group and /or its licensors, remain the owner of the intellectual property in the study materials. No study materials or any part of them may be reproduced, stored in a retrieval system or transmitted in any form or by any means without the prior written permission of the Oxford Professional Education Group.

In consideration of receipt by the Oxford Professional Education Group of the course fee, the Oxford Professional Education Group grants to you a non-exclusive, non-transferable license to use the study materials strictly for your own educational purposes only.

Save as expressly set out in these terms, you may not modify, copy, reproduce, re-publish, sub-license, sell, upload, broadcast, post, transmit, make available, disseminate or distribute in any way any of the study materials.

You may not modify, adapt, merge, translate, disassemble, decompile, recompile or reverse engineer any software forming part of the online study materials or create derivative works based on the whole of or any part of the online study materials or incorporate the online study materials into any software program.

Use of the study materials not expressly permitted in these terms is strictly prohibited and will constitute an infringement of either the Oxford Professional Education Group’s copyright or the Oxford Professional Education Group’s other intellectual property rights, and / or the copyright or other intellectual property rights of the Oxford Professional Education Group’s licensors.

Intellectual property rights (including copyright)

The Websites and all of the materials contained on or within them are protected by intellectual property rights. Materials and content include, but are not limited to, the design, layout, look, appearance, graphics and documents on the Websites or in our courses or learning materials, as well as all other content on the Websites such as (but not limited to) articles and other text, and other content of courses such as slides. All copyright, trademarks, design rights, patents and other intellectual property rights (registered and unregistered) subsisting in the design of, or materials on or within the Websites is either owned by us, licensed to us or we are entitled to use it. All such rights are reserved.

Except as provided below, you may not copy, modify, redistribute, republish or otherwise make use of the materials on or within the Websites, in our courses or our learning materials available to anyone else without the Oxford Professional Education Group’s written permission (including, but not limited to “caching” any material and “mirroring” any material).

You may print or download materials from the Websites for your own personal and noncommercial use provided that:

  • No materials are modified in any way
  • No graphics are used separately from accompanying text
  • Our copyright and trade mark notices appear in all copies; and
  • You acknowledge the Websites as the source of the material.

If you have our written permission to provide these materials to another person, you must ensure that they are made aware of these restrictions. You may be responsible to the Oxford Professional Education Group for that person’s non-compliance with these restrictions contained herein.

You may also permit your computer to make an electronically stored, transient copy of the content on or within the Websites only for the purpose of viewing it while connected to the internet (but you may only make one copy of any such content).

In addition, you must not post any information which:

  • Is or could be considered defamatory, derogatory or inappropriate with regards to the Oxford Professional Education Group, the Oxford Professional Education Group’s customers or clients or any other person or organisation;
  • Contains any confidential information about the Oxford Professional Education Group or another person or organisation unless you have our permission or that of the other person or organisation (as applicable) to post such confidential information;
  • Contains any offensive, obscene or criminal content or any other content which may cause embarrassment to the Oxford Professional Education Group, the Oxford Professional Education Group’s customers or clients or any other person or organisation; and
  • Contains any personal data about another person (posted without their consent) including, but not limited to (this list is not exhaustive) names, contact details and sensitive personal data (for example, information about an identified or identifiable individual’s mental or physical health, racial or ethnic origin or religious or other beliefs).

We reserve the right to withdraw any such content and/or information without notice and at our sole discretion and to pursue any course of action against you available to us under applicable laws.

Where you publish any feedback, opinions or statements about or regarding the Oxford Professional Education Group and/or any Website(s) and/or any Product(s) on any other Social Media Channels (including, without limitation the pages on the Websites listed above, LinkedIn, Facebook or Twitter), you irrevocably consent to the Oxford Professional Education Group using such feedback, opinions or statements in any marketing material of the Oxford Professional Education Group in any media.

The views expressed by other users on the Websites and Social Media Channels do not represent our views or values.

CIM Courses

Assignment re-submissions are subject to an additional tutor support fee of £170 + VAT for CIM Certificate, CIM Diploma (including the Strategic Marketing unit) and £150 + VAT for the Postgraduate course level.

If some personal tutor support has been used for units and the project is not submitted, a half tutor support charge may apply.

Furthermore, any retakes of CIM mock exams (this excludes the Marketing module within the CIM Certificate in Professional Marketing) are subject to an additional fee of £40 + VAT. Any homework resubmissions are charged at £10 + VAT per session.

CIPS Courses

Course fees include books and shipping expenses to UK based students. Shipping costs to international students are subject to additional post, packaging and custom fees.

Fees do not include annual CIPS membership or assessment entry. CIPS membership is paid directly to CIPS. CIPS assessment fees are paid directly to OXPEG and depending on where the delegate is sitting their examination, there may be extra local charges.

Delegates who are unsuccessful in their assessments and wish to submit another mock examination will be subject to a £40 + VAT marking fee.

ISM Courses

For all ISM (Institute of Sales Management; formerly ISMM (Institute of Sales and Marketing Management)) qualifications, in Award, Certificate or Diploma format, student registrations with ISM are valid for 2 years and any renewals outside of this timeframe are the responsibility of the delegate.

If a delegate withdraws from the course and requests a tuition fee refund (within the refund terms) and the Student Registration fee has already been paid, this is non-refundable. In cases where the full tuition fees have been paid and OXCOM has paid the ISM (or ISMM) registration fee; this will be deducted from the total tuition fee cost to be refunded.

Registration fees have been the financial responsibility of the student since Friday 19th October 2015. The delegate must arrange for their student registration fee to be paid to the College, who will then register the delegate with the ISM as a student ahead of their submission(s).
From Wednesday 7th March 2018, the College will no longer offer ISM Student Membership as part of the tuition fees for Diploma format courses. All annual Student Membership fees (valid for 1 year) are payable to the College who will then register the delegate with the ISM. Any renewals outside of the 1 year timeframe are the responsibility of the delegate and not of the College. If a delegate withdraws from the course and requests a tuition fee refund (within the refund terms) and the Student Membership fee has already been paid (as per the offer valid between October 2015 and March 2018), this is non-refundable.

Previous delegates who applied and enrolled onto an ISM (or ISMM) course from Friday 19th October 2015 up until Wednesday 7th March 2018 and had ISM Membership purchased by the College cannot claim renewal for any fees previously paid for. In cases where the full tuition fees have been paid and OXCOM has paid the ISM (or ISMM) membership fee; this will be deducted from the total tuition fee cost to be refunded.

OCN Courses

All assessment fees and certificates are included in the course fees.

UCI Courses

All membership and assessment fees are included in your course fee. This includes membership to the Digital Marketing Academy for your studies and lifetime membership when you receive Chartered Digital Marketer status.

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