Oxford Professional Education Group – Terms and Conditions

General terms and conditions are applicable to all courses. Any additional terms and conditions which are course specific are detailed under the course heading.

By applying for a course, you are confirming your agreement to be bound by these terms and conditions.

The College will advise you on your course entry point and upon application you will need to supply the name of the person at Oxford Professional Education Group (OXPEG) who has verified your entry level.

The fee, for any course at any given time, will be displayed on the website or will be notified to you by an OXPEG representative. Fees are quoted in pounds sterling, exclusive of VAT and additional accredited body charges unless stated otherwise will apply. Delivery charges payable in relation to delivery of study materials, if applicable, are order specific and may vary, the correct delivery charges for your particular order can be confirmed by contacting an OXPEG representative.

Registration can be cancelled within 14 days of enrolment to the online learning platform (OXCOM Learning). A full refund will be given within 14 days of cancellation, however if the delegate has accessed OXCOM Learning and/or attended any classes there will be a cancellation fee.

OXPEG reserves the right to cancel a course or change a schedule for any course. In such cases all delegates will be given due notice and the option of a venue change, study method change or course cancellation. In cases of a course cancellation by OXPEG, a refund will be offered if alternative options are not viable for the delegate.

To keep optimum delegate experience, classes are subject to minimum numbers. Where there are insufficient numbers, delegates will be offered an alternative venue.

We will be using video technology such as Zoom and Microsoft Teams. For virtual classes, these may be recorded and distributed within the class members.

Delegates who are travelling to attend classes must contact OXPEG to inform them of their plans prior to booking travel and/or accommodation. Delegate expenses for class cancellations are non-refundable.

The fee for any course does not include fees payable to the Awarding Body unless otherwise stated. In order to gain certification, it is usually necessary to pay directly to the Awarding Body a fee for membership and an assessment fee for each unit.

Payment Terms

Payment of OXPEG fees must be made prior to the commencement of the course. Details of how to make payment can be found in the quote sent to you via email by one of our course advisers.

Employer Funded Delegates

For employer funded delegates an invoice for all course modules (or those applied for) will be raised within 48 working hours upon receiving an application form and must be paid within 30 days of invoice date. Employer funded delegates will gain access to OXCOM Learning once the employer has either paid the invoice, has confirmed in writing that they are sponsoring the delegate or if a PO number has been supplied.

Cancellations made after 14 days of the initial enrolment will not be eligible for a refund. If the delegate is eligible for a refund but has accessed OXCOM Learning and/or attended any classes, there will be a cancellation fee.

Failure to settle any outstanding balance will result in loss of access to the OXCOM Learning and in more severe cases the withholding of pending assignments / assessments due for submission to the Awarding Body.

If for any reason the named delegate is unable to attend the course the Client has the right to appoint a replacement delegate within two years of the original invoice date.

Self-Funded Delegates

Self-funded delegates are required to make either payment in full, for one module or choose a payment plan option.

Interest free payment plans are available for some qualifications and are subject to monthly consecutive payments.

On a 9-month payment plan breaks can be taken after the 3rd and 6th instalment have been paid. On a 6-month payment plan breaks can be taken after the 2nd and 4th instalment have been paid.

Please note, if a delegate defers a module or takes a break from their studies, this does not defer any outstanding modular payment. Payments must continue against the outstanding balance.

On a 9-month payment plan updated course access will be received on the 1st, 4th and 7th payment. The cost of each module is split in to 3 instalments.

On a 6-month payment plan updated course access will be received on the 1st, 3rd and 5th payment. The cost of each module is split in to 2 instalments.

We do not store any bank/card details on our systems, therefore it is the delegates responsibility to ensure payments are made in a timely manner, and we would recommend setting up a standing order.

We will not automatically send out any reminders unless your payments are late.

Failure to settle any outstanding balance will result in loss of access to OXCOM Learning and in more severe cases the withholding of pending assignments / assessments due for submission to the Awarding Body.

Cancellations made after 14 days of the initial enrolment will not be eligible for a refund. If the delegate is eligible for a refund but has accessed OXCOM Learning and/or attended any classes, there will be a cancellation fee.